> Sympathetic tone.
> "Look. I know this must be really hard for you. But I want to help you now more than ever, after learning everything I have today. And surely you want to help yourself, as grim as all the options may seem. It may disgust you, talking about personal things. But I know what I've heard, and even if you don't fully believe me, you know there's something wrong. All you have to do is let me help you."